Carte service terms

For venues using Carte live menus. Last updated 28 October 2026.

These terms are between Cyber-Jack ("we", "us"), a UK software studio reachable at [email protected], and the venue that sets up a Carte menu ("you"). Plain English on purpose: if anything is unclear, ask us.

1. The service

  1. Carte shows your menu on a web page your diners open from a QR code, a link or your own website, with the 14 allergens, "may contain" warnings and dietary labels you record for each dish. It gives you a private menu manager to edit dishes, mark them sold out, record allergen checks and print table QR cards and an allergen chart.
  2. We aim to keep Carte available at all times but cannot promise it will never be interrupted. Keep your own allergen records and be ready to answer allergy questions in person if the menu cannot be reached.
  3. We may improve or change features. We won't remove a core feature (the menu, allergens, sold out, QR cards) without giving you at least 30 days' notice.

2. Price

  1. Any price for Carte is agreed with you (an email is fine) before you are charged anything. We never take payment automatically. If we want to change an agreed price we'll give you 30 days' notice, and you can leave instead.

3. Your responsibilities - especially allergens

  1. The dishes, prices and allergen information on your menu are yours. Carte displays what you enter; it does not know your recipes or suppliers and cannot check them. You are responsible for making sure every dish's allergen information is accurate and kept up to date when recipes or suppliers change, and for meeting your own legal duties as a food business.
  2. Carte's allergen information supports your conversation with diners; it does not replace it. Keep encouraging diners to tell your staff about any allergy before they order.
  3. Keep your private menu manager link safe and only share it with your team. Anyone with it can change your menu. Tell us straight away if you think it has leaked and we'll issue a new one.
  4. Only add photos you have the right to use, and don't use Carte for anything unlawful, or try to break or overload it.

4. Data

  1. Carte does not ask diners for any personal details. Menu views are counted per day without cookies and without storing IP addresses.
  2. We hold your venue details and owner email to run the service and contact you about it. When you leave, tell us and we'll delete your venue and menu within 30 days (backups roll off within a further 30 days).
  3. Sub-processors: Cloudflare (network and security). Data is stored in the UK.

5. Liability

  1. Nothing in these terms limits liability that can't legally be limited, including for death or personal injury caused by negligence.
  2. Otherwise, our total liability to you in any 12 months is limited to the fees you paid us in that period, and we aren't liable for lost profits or indirect losses, or for information you entered on your menu.

6. Ending the service

You can stop at any time. We can end the service with 30 days' notice, or straight away if you seriously break these terms. These terms are governed by the law of England and Wales.

Questions? [email protected]